Job Title:Automotive Customer Service RepresentativeLocation:  565 Dekalb Pike, North Wales, PA 19454Job Overview:As a Customer Relations Specialist, you are often the first point of contact for our guests, both over the phone and in person. Your role is essential in creating a welcoming environment and building strong customer relationships. You will schedule appointments, greet customers as they arrive, and ensure that all the necessary information is gathered for their visit. You will also provide shuttle rides when needed, assist with ordering parts, and enter information into our work order system. This position is ideal for someone who enjoys working with people, can multitask in a busy environment, and is eager to learn about automotive service in order to support our customers and teamResponsibilities include, but are not limited to: Answer phones, schedule appointments, and provide clear, friendly communication
Greet every customer that enters our facility with hospitality and respect
Gather accurate information from customers regarding their visit and service needs
Provide shuttle rides for customers as needed
Assist with entering and managing parts orders in our system
Learn and use our work order system to write simple repair orders
Maintain a clean and welcoming front office environment
Build strong customer relationships by demonstrating care and professionalism
Work as part of a team to support shop operations
Other duties as assigned